You can permanently delete your InvestHome account and the personal data associated with it at any time. Here's how, what gets removed, and how long it takes.
Once confirmed, your account and associated data are permanently deleted. This action cannot be undone.
If you can't access the app, email support@investhome.au from the email address on your account with the subject "Account and data deletion request". We may ask you to verify your identity before we process the request.
After deletion we remove your personal data from active systems. A limited set of records — for example transaction, billing or other records we are required to keep by law — may be retained for the period required by applicable Australian law, after which they are deleted. Anonymised or aggregated data that can no longer identify you may be retained. Backups are purged on our standard rotation.
In-app deletions take effect immediately on confirmation. Email requests are actioned within 30 days of us verifying your identity.
For more on how we handle your information, see our Privacy Policy. Need help? Email support@investhome.au.
You can delete your account directly under Account → Delete Account.